Call recording – How to meet PCI compliance

PCI (Payment Card Industry) compliance affects all call centres taking credit and debit card information.

Only certain data from these transactions can be stored and precautions need to be in place so that this data is secure. In particular, CVC2/CVV2/CID codes (the three/four-digit security number on the back of your card), may not be stored subsequent to authorisation, even if encrypted. This requirement can conflict with a business recording calls for training and quality purposes or even to meet legislative requirements.

This white paper examines how businesses can remain PCI compliant whilst still recording phone calls.

Solutions to VoIP (Voice over IP) Recording Deployment: A three point plan for updating your communications network to record VoIP

Solutions to VoIP (Voice over IP) Recording Deployment: A three point plan for updating your communications network to record VoIP

Although Voice over IP (VoIP) has been around for several years, the benefits of integrated voice and data solutions and the prospect of lower cost, centralized equipment for business is one just being realized.

With this new method of voice communications follow new requirements to record this information.

This white paper describes the benefits and solutions to recording VoIP communications.

This document will:

• Describe VoIP and its benefits
• Outline solutions to recording VoIP
• Describe the procedure to be follow to successfully record your VoIP communications

Audience

This white paper is relevant to:

• Those responsible for the operation of any recording system and wish to know more about VoIP and VoIP recording
• Those whose networks either currently use VoIP or may do so in the future.

Mass Storage: Ongoing integration of voice and data prompts renewed emphasis on storage infrastructure

With the ongoing integration of phone call recording into the wider field of voice and data services, the telecoms industry is being forced to rethink its network infrastructure and technology resources. A major element of this infrastructure is data storage. Whether a RAID array, internet enabled NAS, SAN, or emerging archive media such as Blu-ray, the economies of scale to be achieved are considerable.

Whole industries wish to minimize administration and cost associated with legacy storage solutions, whilst legal requirements within certain industry sectors also mean that voice recording information and associated data files must be kept for a minimum number of days or years…